Taylor's FSLM Journals

Table of Contents

Investigating the Success Factors of Hotel Websites: The Case of Egyptian Hotels
Gamal S. A. Khalifa & Mohamed A. A. Abou-Shouk
Abstract: The use of web as a marketing channel is on the rise rapidly worldwide. The majority of businesses across all industries including hotels, adopt web usage in order to satisfy their customers. Hotels adopt this new environment to communicate directly with travellers and offer customers who are willing to search for information the opportunity to book accommodation online…
Balanced Scorecard Usage and Performance of Hotels: A Study from the Tourist State of Uttarakhand, India
Devkant Kala & Satish Chandra Bagri
Abstract: Tourism is a major driver of economic growth and livelihood promotion in the Uttarakhand state of India. The contribution of tourism to the state gross domestic product (GDP) and employment generation is significant. The expansion of tourism inevitably brings about the development…
Determinants of Customer Experience and Resulting Satisfaction and Revisit Intentions: PLS-SEM Approach towards Malaysian Resort Hotels
Faizan Ali & Rosmini Omar
Abstract: This study aims to assess physical and social environments as determinants of customer experiences with regard to guest satisfaction and intentions to revisit Malaysian resort hotels. It examines a research framework constituting physical and social environment and analyses the results of the survey to test the hypotheses. Questionnaires were distributed to customers…
International Higher Education Cooperation in Hospitality, Tourism and Food Studies: An Experience Conducted by the Taylor’s Toulouse University Center in Malaysia
Jean-Pierre Poulain, Cyrille Laporte, Laurence Tibère & Neethiahnanthan Ari Ragavan
Abstract: This paper narrates the story of the international university cooperation between a French state university, University Toulouse – Jean Jaurès and more precisely, the Higher Institute of Tourism, Hospitality and Food Studies (ISTHIA) and a private university, namely Taylor’s University and more precisely, the School of Hospitality, Tourism and Culinary Arts located…
Tourism Education and Regional Integration: Is the European Union (EU) Model Applicable for ASEAN?
Jussi Mustajarvi & Frederic Bouchon
Abstract: In the current age of globalization, regional alliances have become the norm, strengthening economic, political and social ties. These alliances are also shaping new regional integration and cooperation among member nations. Integration consists of harmonization and standardization of different systems into one. In higher education, this integration has been…
Tourism at Risk: A Review of Risk and Perceived Risk in Tourism
Yang, Elaine Chiao Ling & Vikneswaran Nair
Abstract: Since the 9/11 attack in 2001, a number of major tragedies, including the SARS outbreak, the Bali bombings, and the Asian tsunami, have swept the tourism industry across the globe. The impact of these crises was unprecedented and thus, it raises the necessity to review the existing risk literature in tourism. This paper reviews the multi-dimensional concept…
Micro Impacts and Benefits of Business Tourism in Malaysia: A Comparative Analysis for 2011-2012
Kashif Hussain, Neethiahnanthan Ari Ragavan & Jeetesh Kumar
Abstract: The paper investigates the micro impacts and benefits of business tourism in terms of delegates spending and their experiences in Malaysia. It compares the results of two years of data collected during 2011 & 2012 at Kuala Lumpur Convention Centre (KLCC). Descriptive analyses such as frequencies, percentages, means, and standard deviations are calculated, and patterns…