Taylor's FSLM Journals

Table of Contents

Emotional Intelligence, Perceived Organisation Support and Organisation Citizenship Behaviour: Their Influence on Job Performance among Hotel Employees
Ruth Sabina Francis, Elangkovan Narayan Alagas & Manimekalai Jambulingam
Abstract: The hotel industry in Malaysia is under constant pressure to develop strategies for employee retention. The dearth of qualified managerial and non-managerial human resources posits a threat to the job performance of hotel employees and thereby the industry itself. This study examines how hotel employees in Kuala Lumpur perceive their emotional intelligence, …
Empowerment in Hospitality Service Leadership: A Moderated Mediation Approach
Rupam Konar, Faizan Ali & Kashif Hussain
Abstract: The hospitality industry is a service industry that is constantly evolving with innovated service models, especially the hotel sector. However, hotel sector jobs are always associated with low paid salaries, unstable employment procedures, socially undesirable working hours and low-esteem job status with poor benefits. In such conditions, service leaders require…
In-Depth Review of Microeconomic Analysis of Business Tourist Spending
Jeetesh Kumar & Anshul Garg
Abstract: Most prior research used tourist arrivals to examine international tourism demand. However, tourist arrival is not an accurate factor to determine international tourism demand as it does not show the actual spending pattern of tourists which includes goods and services purchased. Literature has proven that business tourists always spend more than leisure tourists; thus, tourist…
Western Celebrity Chefs and Restaurants: A View from Singapore
Joan C. Henderson
Abstract: This paper is concerned with the modern celebrity chef phenomenon and its implications within the tourism context and more widely. A qualitative approach is adopted, making use of the case study methodology. The meanings and significance of celebrity chefs in general and their tourism role in a globalising world are discussed. Overseas activity in terms…
Key Attributes of Malaysian Specialty Coffee Shops: An Exploratory Investigation
Michelle Lee G.W., Sushila Devi Rajaratnam & Rupam Konar
Abstract: In the thriving specialty coffee industry in Malaysia, it is imperative for specialty coffee shop entrepreneurs to understand the important attributes that motivate consumers to patronise specialty coffee shops so as to have a competitive advantage and sustain their businesses. The existing published literature highlights the lack of research on this aspect, particularly …
An Investigation of Malaysian Wine Connoisseurs’ Sociocultural Implications during Their Learning Path
Joaquim Dias Soeiro
Abstract: With more than 65% of the population being Muslims, Malaysia is not a country where alcohol is the most frequently consumed beverage. Also, wine is not the main alcoholic beverage consumed by non-Muslims, except during celebrations and social occasions. Furthermore, studies show that the Malaysian wine market is well segmented into novices, drinkers…
The Bubble Drink Industry in Malaysia: An Empirical Assessment of Repurchase Intention
Kandappan Balasubramanian, Fan Wai Mun & Vinesh Ramalingam
Abstract: The food and beverage market is one of the largest growing industry in Malaysia with an annual growth rate of 25.4% and an expected increase from the current revenue of USD34 million to USD38 million in 2022. According to the Malaysian market forecast of 2018, there will be an increase of 1.6% in consumers eating out from the current one (5.2%). Given the growing number of…