Muhammad Afnan Mahusain & Sree Kala Kunju Raman Nair
Abstract: This study utilised quantitative and qualitative methods to provide insights into the factors influencing the succession planning process at the three-tier upper management and how they contribute to the development of leadership qualities in 5-star hotels in Kuala Lumpur, Malaysia. Specifically, it explores the role of internal factors, such as individual differences, in the development of talented leadership qualities alongside a few specific internal factors, such as social identity, leadership talent, and workplace envy as the mediating factor...