Taylor's FSLM Journals
“Hospitality Revolution 4.0”: A Literature Review on a Unified Typology of IR 4.0 Technologies for the Tourism and Hospitality Industry in the Era of COVID-19

@ Asia-Pacific Journal of Innovation in Hospitality and Tourism

Online ISSN: 2710-6519

Benjamin Appiah Osei, Neethiahnanthan Ari Ragavan, Balasubramanian Kandappan & Henry Kofi Mensah 

Abstract:

The inherent potentials of the Fourth Industrial Revolution for the hospitality and tourism industry cannot be underrated. Since its inception, the Industrial Revolution 4.0 (IR 4.0) has become the “topic of interest” in most academic conferences across the world. However, there seem to be inconclusive and non-consensual agreement among researchers as to what the concept of IR 4.0 entails. Additionally, differing opinions exist among researchers on the technological components of this revolution. Although, scholars have rooted for technologies as a major solution for the resilience on the impacts of COVID-19 on the hospitality and tourism industry, few studies have thoroughly explored these technologies for the industry. Using a critical review process, we address these gaps and present a unified typology of IR 4.0 technologies for the hospitality and tourism industry. This review conclusively theorises IR 4.0 technologies and proposes a 6-component typology of IR 4.0 as well as their opportunities for the hospitality and tourism industry. Practical and social implications are also discussed. 

Keywords: Hospitality Revolution 4.0, Industrial Revolution 4.0, robotics, big data, artificial intelligence, COVID-19