Taylor's FSLM Journals
Are Tourism Training Institutions Doing Their Job in Optimising the Work-Integrated Learning Process in Tourism Programmes in Vietnam? A Say from the Tourism Industry

@ Asia-Pacific Journal of Innovation in Hospitality and Tourism

Online ISSN: 2710-6519

Cam Thi Hong Khuong 


This study highlights the role of tourism training institutions in the mediation of the work-integrated learning (WIL) initiative embedded in tourism training programmes in Vietnam from the perspective of tourism practitioners. Drawing on semi-structured interviews with 13 human resource managers and 5 internship mentors in 13 tourism companies, this research shows that the tourism institutions are negligent in their central role as optimised WIL enablers before, during and after the WIL experience. The tourism companies, albeit being proactive in the WIL procedure, are unable to maximise its efficacy without having a well-conceived WIL programme with adequate linkage, support and supervision from the institutions and academic supervisors. The findings are then translated into practical recommendations, calling on the tourism institutions for more sustainable partnerships, explicit and transparent WIL guidelines prior to WIL, sufficient support during WIL, and recognition of workplace supervisors’ voice in students’ reflection after WIL. 

Keywords: Tourism education, Vietnam, work-integrated learning, internship