Table of Contents
Hospitality Education at Vocational and Tertiary Level: A Comparative Study of France and Malaysia
Chiew Boon Tian & Jeetesh Kumar
Abstract: Tourism is among the rapid growing industry worldwide. Tourism aligns with the hotel industry, food and beverage, and other commercial industry has created many job opportunities and generates much revenue for the country. There is an increasing need of workforce parallel with this phenomenon and has led to continued growth of public and private institutions offering...
Abstract: Tourism is among the rapid growing industry worldwide. Tourism aligns with the hotel industry, food and beverage, and other commercial industry has created many job opportunities and generates much revenue for the country. There is an increasing need of workforce parallel with this phenomenon and has led to continued growth of public and private institutions offering...
Compliance to Food Safety Standards of Ambulant Vendors in Two Cities of Nueva Ecija, Philippines
Celyrah B. Castillo
Abstract: Food safety practices of food handlers play significant role in making sure that food is kept clean from the preparation, cooking process and up to the time it is served to the customers (Mohan 2006). This study assessed the compliance to food safety standards anchored on Presidential Decree 856, Code on Sanitation of the Philippines that promulgates indicators of ...
Abstract: Food safety practices of food handlers play significant role in making sure that food is kept clean from the preparation, cooking process and up to the time it is served to the customers (Mohan 2006). This study assessed the compliance to food safety standards anchored on Presidential Decree 856, Code on Sanitation of the Philippines that promulgates indicators of ...
Tourism Education Program of De La Salle Schools in Region Iv-A, Philippines: A Sustainable Approach
Ernesto C. Mandigma JR. & Faustino I. De Chavez
Abstract: The study aimed to assess the tourism education program of the De La Salle Schools in Region IV-A, Philippines, as input to the proposed sustainability management plan. It focused on the status of tourism education and its internal and external environment. The descriptive method of research was utilized in this study with the questionnaire as the main data gathering ...
Abstract: The study aimed to assess the tourism education program of the De La Salle Schools in Region IV-A, Philippines, as input to the proposed sustainability management plan. It focused on the status of tourism education and its internal and external environment. The descriptive method of research was utilized in this study with the questionnaire as the main data gathering ...
A Sustainability Framework of River-based Tourism in Panay Island
Ma. Flora C. Collado
Abstract: This study aimed to determine the impacts of river-based tourism destinations sustainability of Panay Island in terms of economic viability, socio-cultural equity, and environmental conservation. The study used a quantitative approach using purposive sampling in the selection of target destinations and stratified random sampling in determining the sample...
Abstract: This study aimed to determine the impacts of river-based tourism destinations sustainability of Panay Island in terms of economic viability, socio-cultural equity, and environmental conservation. The study used a quantitative approach using purposive sampling in the selection of target destinations and stratified random sampling in determining the sample...
Touristic Restaurants In Tagaytay City: A Service Quality Approach
Tabuyo, Jimford U, Koh, Jaya Mhea I, Hiponia, Kathleen Daniel V & Katsumata, Ellie S.
Abstract: This study examined the service quality of selected DOT-Accredited touristic restaurants in Tagaytay City in terms of the expected and experienced quality. The researchers used SERVQUAL by Parasuraman, Zeithaml and Berry. This study aims to determine what influences the customer perception of expected quality in terms of reliability...
Abstract: This study examined the service quality of selected DOT-Accredited touristic restaurants in Tagaytay City in terms of the expected and experienced quality. The researchers used SERVQUAL by Parasuraman, Zeithaml and Berry. This study aims to determine what influences the customer perception of expected quality in terms of reliability...
A Deeper Shade of Green: Adaptation of Competitive and Sustainable Green Practices among selected Hotels in Metro Manila
Wendell L. Galapate
Abstract: Hotel companies consume vast amounts of natural sources, expel huge amounts of raw and stable wastes and affect the sustainability of the natural environment wherein they function (Ustad,2010).To lessen the negative effect on the environment, the hotel sector global has launched into a course of enforcing environmental management practices...
Abstract: Hotel companies consume vast amounts of natural sources, expel huge amounts of raw and stable wastes and affect the sustainability of the natural environment wherein they function (Ustad,2010).To lessen the negative effect on the environment, the hotel sector global has launched into a course of enforcing environmental management practices...
Value-Based Fairness in Malaysian Five-Star Resorts: Measuring the Roles of Service-Related Attributes and Guest Behavioral Loyalty
Md Sazzad Hossain, Gamal S. A. Khalifa & Muhammad Abu Horaira
Abstract: A loyal guest has demanded value-based fairness at the time of purchasing a product or accommodation as a member or regular guest. The purpose of the paper is to examine the relationships between service disclosure, price fairness, problem-solving, system adaptation, guest behavioral loyalty, and value-based fairness in Malaysian five-star resorts...
Abstract: A loyal guest has demanded value-based fairness at the time of purchasing a product or accommodation as a member or regular guest. The purpose of the paper is to examine the relationships between service disclosure, price fairness, problem-solving, system adaptation, guest behavioral loyalty, and value-based fairness in Malaysian five-star resorts...
Factors Influencing Millennials’ Satisfaction of Café Restaurants in Kuala Lumpur, Malaysia
Murugan Krisnamoorthy & Kandappan Balasubramanian
Abstract: In this globalized competitive environment, organizations must be more proactive in providing customer satisfaction and provide their customers with the “Wow” factor keeping in mind the organization’s objective and end goal to achieve a competitive edge. In the present time, ‘Customer Satisfaction’ or ‘Customer Experience’ is viewed as the key differentiator...
Abstract: In this globalized competitive environment, organizations must be more proactive in providing customer satisfaction and provide their customers with the “Wow” factor keeping in mind the organization’s objective and end goal to achieve a competitive edge. In the present time, ‘Customer Satisfaction’ or ‘Customer Experience’ is viewed as the key differentiator...
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