Table of Contents
Development of a Novel Knowledge Management Framework for the Hotel Industry: An Exploratory Study
Christoph Voegeli
Abstract: This study proposes a global and holistic knowledge management framework (GHKMF) for the hotel industry, particularly focusing on standard-setting hotel companies (SSHCs). The proposed GHKMF is a pioneering effort in the hotel and hospitality sector. It is intended to assist researchers and practitioners in ...
Abstract: This study proposes a global and holistic knowledge management framework (GHKMF) for the hotel industry, particularly focusing on standard-setting hotel companies (SSHCs). The proposed GHKMF is a pioneering effort in the hotel and hospitality sector. It is intended to assist researchers and practitioners in ...
Tracing Scholarly Impact: A Comprehensive Analysis of Asia-Pacific Journal of Innovation in Hospitality and Tourism
Neethiahnanthan Ari Ragavan, Rahul Pratap Sigh Kaurav, and Neelam Kaushal
Abstract: Since its inception in 2012, Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT) has emerged as a key platform for research in the hospitality and tourism sectors. Utilising bibliometric analysis and network analysis tools like Biblioshiny and VOS viewer, this study assessed APJIHT’s impact through its publication trends, citation patterns, and collaborative...
Abstract: Since its inception in 2012, Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT) has emerged as a key platform for research in the hospitality and tourism sectors. Utilising bibliometric analysis and network analysis tools like Biblioshiny and VOS viewer, this study assessed APJIHT’s impact through its publication trends, citation patterns, and collaborative...
Does Tourism Destination Competitiveness Explain MiddleIncome Countries’ Tourism Performance and Quality of Life? A Secondary Data Approach
Md. Kaium Hossain, Abu Bakar Abdul Hamid, and Mohd Hafiz Hanafiah
Abstract: This study investigated whether tourism destination competitiveness (TDC) explains tourism performance (TP) and quality of life (QoL) among middle-income countries (MICs). The study used a quantitative methodology with a cross-sectional data sample from 67 MICs. The study findings path analysis illuminates...
Abstract: This study investigated whether tourism destination competitiveness (TDC) explains tourism performance (TP) and quality of life (QoL) among middle-income countries (MICs). The study used a quantitative methodology with a cross-sectional data sample from 67 MICs. The study findings path analysis illuminates...
Developing a Sustainability Index for Hotels and Resorts in Malaysia: A Hybrid Delphi–AHP Approach
Crystal Yip Yoke-Lin, Joaquim Dias Soeiro, Stephanie Chuah Hui-Wen, and S. Mostafa Rasoolimanesh
Abstract: This study proposes a context-specific sustainability index for hotels and resorts in developing countries (e.g., Malaysia), aligning with the United Nations’ Sustainable Development Goals. The proposed index consists of five dimensions: social, economic, environmental, resilience, and governance...
Abstract: This study proposes a context-specific sustainability index for hotels and resorts in developing countries (e.g., Malaysia), aligning with the United Nations’ Sustainable Development Goals. The proposed index consists of five dimensions: social, economic, environmental, resilience, and governance...
Factors Influencing Tourists’ Sustainable Behaviours towards Cultural Heritage Tourism in Qufu City, China
Liu Yanying and Shantini Thuraiselvam
Abstract: Tourists’ sustainable behaviours are essential to conserving cultural heritage sites and sustaining heritage tourism. The present study expanded the theory of planned behaviour (TPB) to analyse the factors influencing cultural heritage tourists’ sustainable behaviour and compared the changes in these factors during and after the COVID-19 pandemic. A total of 400 and 403 valid responses were collected respectively at the Confucius site in Qufu City during...
Abstract: Tourists’ sustainable behaviours are essential to conserving cultural heritage sites and sustaining heritage tourism. The present study expanded the theory of planned behaviour (TPB) to analyse the factors influencing cultural heritage tourists’ sustainable behaviour and compared the changes in these factors during and after the COVID-19 pandemic. A total of 400 and 403 valid responses were collected respectively at the Confucius site in Qufu City during...
Gastronomic Tourism: An Integrated Model for Examining Tourists’ Intentions to Revisit Seafood Destinations
Liang Xiaoxin, Victor Wee Eng Lye, Stephanie Chuah Hui-Wen
Abstract: The seafood and gourmet tourism city has attracted much attention due to its rich and diverse seafood and unique food culture, making it an ideal destination for tourists. Grounded on the Tourism Destination Competitiveness and Attractiveness (TDCA) model proposed by Vengesayi (2003), we constructed an integrated model that comprises destination intrinsic factors...
Abstract: The seafood and gourmet tourism city has attracted much attention due to its rich and diverse seafood and unique food culture, making it an ideal destination for tourists. Grounded on the Tourism Destination Competitiveness and Attractiveness (TDCA) model proposed by Vengesayi (2003), we constructed an integrated model that comprises destination intrinsic factors...
Bridging Technology and Heritage: Mobile AR Applications as Efficient Tools for Cultural Destination Promotion
Chau Keng Fong and Lau Kin Sau
Abstract: The study examines the influence of three product attributes—authentic experiences (AE), social influence (SI), and content richness (CR)—on visitors’ intentions to adopt mobile augmented reality applications (MARA) in promotional events for Asian cultural heritage destinations. Grounded in the Technology Acceptance Model (TAM), a theoretical model was developed and...
Abstract: The study examines the influence of three product attributes—authentic experiences (AE), social influence (SI), and content richness (CR)—on visitors’ intentions to adopt mobile augmented reality applications (MARA) in promotional events for Asian cultural heritage destinations. Grounded in the Technology Acceptance Model (TAM), a theoretical model was developed and...
Homogenizing Design Thinking Process with Avitourism: Solving Industry Problems using Traditional Knowledge System
Paridhi Brahma, Rejoice Gassah, Gaurab Talukdar and Chandan Goswami
Abstract: Avitourism has grown exponentially since the 1980s due to technological advancements. However, local communities living near abundant and diverse bird habitats face micro-level challenges in capitalising on available resources to their benefit. This study illustrates the case of Dosdewa, an emerging avitourism destination in India. The Khasi community living in Dosdewa used the design thinking process (DTP) to overcome the challenges of establishing Dosdewa as a sustainable avitourism destination. DTP is a multistage...
Abstract: Avitourism has grown exponentially since the 1980s due to technological advancements. However, local communities living near abundant and diverse bird habitats face micro-level challenges in capitalising on available resources to their benefit. This study illustrates the case of Dosdewa, an emerging avitourism destination in India. The Khasi community living in Dosdewa used the design thinking process (DTP) to overcome the challenges of establishing Dosdewa as a sustainable avitourism destination. DTP is a multistage...
Young Travellers’ Engagement and Satisfaction with Online Travel Agency’s (OTA) Chatbot Troubleshooting Services
Muhamamad Aliff Asyraff, Nur Adilah Md Zain, Hazmal Ismail and Mohd Hafiz Hanafiah
Abstract: This study examines the effects of online travel agency’s (OTA) chatbot troubleshooting services quality on young travellers’ satisfaction via four dimensions of chatbot e-service quality: interactivity, reliability, assurance, and responsiveness. The study population includes Malaysian Gen Z respondents who have used chatbot services in online travel agencies (OTAs) for troubleshooting...
Abstract: This study examines the effects of online travel agency’s (OTA) chatbot troubleshooting services quality on young travellers’ satisfaction via four dimensions of chatbot e-service quality: interactivity, reliability, assurance, and responsiveness. The study population includes Malaysian Gen Z respondents who have used chatbot services in online travel agencies (OTAs) for troubleshooting...
Innovative Technologies in Tourism and Hospitality Education: A Bibliometric Review with Future Research Directions
Md. Tariqul Islam, Jeetesh Kumar, Rupam Konar, Neethiahnanthan Ari Ragavan, Faizan Ali and Laiba Ali
Abstract: This study aims to present a comprehensive bibliometric analysis of 204 scholarly publications (1984–2025), examining the integration of innovative technologies in tourism and hospitality education. Bibliometrix and VOSviewer software were utilised to identify the publication frequency, as well as the most prominent authors, journals, affiliation, articles, and countries...
Abstract: This study aims to present a comprehensive bibliometric analysis of 204 scholarly publications (1984–2025), examining the integration of innovative technologies in tourism and hospitality education. Bibliometrix and VOSviewer software were utilised to identify the publication frequency, as well as the most prominent authors, journals, affiliation, articles, and countries...
