Taylor's FSLM Journals
Rethinking the Learning Space to Build 21st Century Learning Skills: Bringing Simulation-Based Gamification to the Hospitality Higher Education

@ Asia-Pacific Journal of Innovation in Hospitality and Tourism

Online ISSN: 2710-6519

Neethiahnanthan Ari Ragavan, Kandappan Balasubramanian and Ruth Sabina Francis


The development and growth of Web 4.0 has widened the opportunities for the higher education faculty fraternity to rethink their student learning space. The Industrial Revolution (IR) 4.0 now requires 21st century competencies or skills for industry employability, which in turn has necessitated higher education institutions to produce graduates with these capabilities. In this regard, hospitality educators recognised that introducing educational simulation into their learning space can help their students build 21st century learning skills in a simulated environment. The integration of simulation-based gamification in course programmes can create a stimulating learning journey and help develop graduates’ intellectual, decision-making, analytical and critical skills to position their potential hotel employer as a top player amongst competitors. This study provides substantial theoretical support from the literature to show that simulation enables a learning environment that builds 21st century workforce capabilities in hospitality graduates by referencing to the Kolb’s experiential learning model and Garris’ logic model. The study suggests that the simulation-based gamification learning approach will help graduates relate to future challenges in the real-world hospitality industry and understand the impacts of humanising technology effectively.

Keywords: Hospitality simulation, gamification, 21st century learning skills, learning space