*Nurul Amirah Farisha Abd Rahman, Norhayati Rafida Abd Rahim

Abstract:

This study delves into the realm of organisational conflict resolution, focusing specifically on the role and effectiveness of nonverbal communication among employees. The research is grounded in the recognition of nonverbal communication as a pivotal factor in addressing conflicts within an organisation. The primary objectives of the study are threefold: (1) to identify the effectiveness level of nonverbal communication among employees in the workplace, (2) to recognise the level of conflict resolution among employees in the workplace, and (3) to explore the correlation between nonverbal communication and conflict resolution in the workplace. A quantitative approach was employed using a survey via Google Forms. This study involved 50 respondents who were randomly selected among the employees of Universiti Sains Islam Malaysia (USIM). Data analysis including mean calculation, assessment of variable levels, correlation analysis, and T-test, was employed to derive meaningful insights.

Keywords: Interpersonal communication, non-verbal, conflict resolution