*Lyu Jiaqi, Normaliza Abd. Rahim & Roslina Abdul Latif
Abstract: In the field of cultural communication, new media has become increasingly prominent due to numerous beneficial characteristics such as high efficiency, simplicity, wide reach, and interactivity. It is well suited for the fast-paced nature of the contemporary society and caters to people’s needs, especially in the aftermath of the COVID-19 pandemic in 2020-2021. The pandemic caused significant disruptions in people’s lives, making it difficult for individuals requiring medical assistance and life support to receive timely help. In this regard, new media public service platforms, such as TikTok public service videos, Sina Weibo public service topics, Waterdrop...